Mountain River Ranch

Our Cancellation Policy

Our Cancellation Policy

What is your cancellation policy?

We provide full 100% refunds* on any cancellation made 7 days BEFORE the reservations’ check-in date. However, we do charge a $5 cancellation fee for these cancellations.

We provide 50% refunds on any cancellation made 48 hours to 6 days BEFORE the reservations’ check-in date. We do not charge a cancellation fee for these refunds.

We do not allow any cancellation or refund made within 48 hours of the reservations’ check-in date.

How do I cancel? Please call us at 1-208-538-7337 to cancel your reservation. We only process cancellations/refunds over the phone.

We are sorry, but we do not allow any cancellation for any booking that is within 48 hours of the first booking date. No shows will be charged the full amount.

We will refund all reservations via the original payment method.

So for example if you paid with your credit card, then you will be refunded via the card you used as payment. If you paid via Paypal, then you will be refunded on Paypal.

The deadline for any cancellation is 48 hours before the first booking check-in date at 3pm.

The banks charge about 3% for all credit/debit card transactions, so we are covering our merchant processing fees when we charge the cancellation fee.

To get a refund, you will need to call us at (208) 538-7337 – Currently, the only way to cancel your reservation is over the phone.

If your cancelation is approved, then the refund should show up in your bank account within 5-10 business days. If you do not see the refund show up within 10 business days then please contact us.

Refunds can only be made to the original card on the transaction.

* We charge a $5.00 cancellation fee for all cancellations made 7 days before the reservations’ check-in date.